The Soft Reliability project has been carried out from 2005 until 2010 at Eindhoven University of Technology by 4 doctoral candidates and in fruitful collaboration with various industrial partners, especially Philips and Océ.

As part of the closing event on 19 May 2010, an international panel entitled “SOFT RELIABILITY: Solving an Industrial Problem. Is that Science?” took place with the participation of both academic and industrial panelists.

The highlights of this project’s results can be listed as follows:
* 4 PhD dissertations (2 of which cum laude)
* 2 high-tech startup companies (UXsuite and Fluxicon), which raised more than 600 000 EUR

Both UXsuite and Fluxicon will carry on the great spirit of the Soft Reliability research project through the commercialization of key results as tools for the industry.

UXSUITE technology enables to instrument any digital or electronic product, prototype, process, or a combination of these, so that it becomes possible to improve them by collecting and analyzing only relevant and semantically rich information about their usage in the field at real-time.

With process mining technology, it is possible to automatically create smart flow diagrams of business processes.

What do people think, write and say about Soft Reliability?

2,5 miljoen euro voor ondersteuning maakindustrie (May 2011)

Technogadgets met zelflerend vermogen (Apr 2011)

Rijksbegroting (April 2011)

Software voor luchten onvrede klant (Apr 2011)

UXsuite kan kloof dichten tussen producent en gebruiker (Mar 2011)

UXsuite and Fluxicon weer succesvol met valorisatiesubsidies (Jul 2010)

The Eponymous Pickle (Jun 2010)

Soft Reliability (May 2010)

Designers should distrust statistics (Mar 2010)

NVRB Newsletter: Lezingen Januari 2009 (Mar 2009)

It’s a networked world, after all (Jan 2009)

Sociable Design (Aug 2008)

Big Trouble with "No Trouble Found" Returns (2008)

Return of the Consumers (May 2008)

Product Usability Weblog (Jan 2008)

Product Complexity Causes Product Returns (Dec 2007)

Less Can Mean More (Aug 2007)

Feature Presentation (May 2007)

Investigating the Mobile 'No Fault Found Phenomenon' (Jul 2006)

Complexity Causes 50% of Product Returns (Mar 2006)

Managing Soft Reliability (2006)