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| An obvious measure of Soft Reliability problems in the field is the large and rapidly increasing share of reported user complaints that cannot be attributed to any violation of products' technical specifications. Nonetheless, current operational quality analysis and evaluation methods are not user focused and hence such field reports cannot be utilized to improve the quality of products and processes. The following papers present **how to model and implement Soft Reliability, based on user feedback, in New Product Development processes**. | An obvious measure of Soft Reliability problems in the field is the large and rapidly increasing share of reported user complaints that cannot be attributed to any violation of products' technical specifications. Nonetheless, current operational quality analysis and evaluation methods are not user focused and hence such field reports cannot be utilized to improve the quality of products and processes. The following papers present **how to model and implement Soft Reliability, based on user feedback, in New Product Development processes**. | ||
| - | * Koca, A.; Brombacher, A.C.; Panchal, J.H.; Mistree, F. //Engineering Soft Reliability in Product Realization//. In Proceedings of the 21st ASME Design Theory and Methodology Conference, San Diego, USA, 2009, ASME DETC09/DTM-87261 (to appear), ASME. \\ Full text: {{Koca_2009b.pdf|Pdf}} | + | * Koca, A.; Brombacher, A.C.; Panchal, J.H.; Mistree, F. //Engineering Soft Reliability in Product Realization//. In Proceedings of the 21st ASME Design Theory and Methodology Conference, San Diego, USA, 2009, ASME DETC09/DTM-87261, ASME. \\ Full text: {{Koca_2009b.pdf|Pdf}} |
| * Koca, A.; Karapanos, E.; Brombacher, A.C. // "Broken Expectations" from a Global Business Perspective//. In Proceedings of CHI 2009 Extended Abstracts on Human Factors in Computing Systems, Boston, USA, 2009, pp. 4267-4272, ACM. \\ Full text: {{Koca_2009.pdf|Pdf}} | * Koca, A.; Karapanos, E.; Brombacher, A.C. // "Broken Expectations" from a Global Business Perspective//. In Proceedings of CHI 2009 Extended Abstracts on Human Factors in Computing Systems, Boston, USA, 2009, pp. 4267-4272, ACM. \\ Full text: {{Koca_2009.pdf|Pdf}} | ||